So let me begin by saying I LOVE Virgin Atlantic. It’s a fantastic airline that has never let me down (well, until now. Read on …). For years we have been faithful followers of the brand.

When choosing a credit card, it made sense for us to go with a Virgin Atlantic American Express card. We could earn Flying Club points (we’ve become Silver members) and have continued to rack up enough miles to take the family to the London. Or so we thought.

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